Information we collect
We collect account details, workspace details, contact information uploaded by customers, message content, delivery metadata, billing records, device and usage data, and support communications needed to provide the service.
How we use information
We use information to operate Convert, send WhatsApp and SMS messages, authenticate users, prevent abuse, improve reliability, process payments, provide support, and comply with legal obligations.
Customer contact data
Contacts, phone numbers, custom fields, and message history uploaded into Convert remain customer-controlled data. Customers are responsible for having permission to message their contacts and for honoring opt-out requests.
Service providers
We may process data through infrastructure, messaging, analytics, payment, and support providers that help us operate Convert. These providers are only used for legitimate product and operational purposes.
Security and retention
We use reasonable technical and organizational safeguards to protect data. We keep data for as long as needed to provide the service, meet legal requirements, resolve disputes, and maintain accurate business records.
Your choices
Workspace owners can update account information, delete contacts, manage API keys, and request data deletion or export where applicable. Some records may be retained where required for compliance, billing, security, or dispute resolution.
Contact us
For privacy questions or requests, contact [email protected].